Events Overview

Events capture user interactions and business transactions on your website. They are pushed into the reshape array using window.reshape.push() and processed by the DATA Reshape script.

All events use the same standardized structure based on the Objects documentation for both web and webhook implementations. The only differences are in the context object (web vs webhook) and how data is collected — automatically via JavaScript or manually via webhooks.

The event.name determines how each event is processed and which destinations receive it. Only events mapped in your account configuration will be accepted.

E-commerce Events

Track the complete shopping journey from product discovery to purchase completion.

Event	Description	Products	Shipping	Payments
Product Viewed	Visitor views a product	✓
Product Added to Cart	Product added to cart	✓
Product Added to Wishlist	Product saved for later	✓
Product Removed from Cart	Product removed from cart	✓
Cart Viewed	Visitor views their cart	✓
Checkout Started	Checkout process initiated	✓
Billing Address Added	Billing info provided	✓
Shipping Detail Added	Shipping method selected	✓	✓
Payment Method Selected	Payment method chosen	✓	✓	✓
Checkout Completed	Order confirmed	✓	✓	✓

Lead & Form Events

Track lead generation, qualification, and conversion.

Event	Description
Lead Created	Contact form, demo request, quote request
Lead Qualified	Lead meets qualification criteria
Lead Disqualified	Lead does not meet criteria
Lead Closed	Lead converts to customer
Sign Up	New account created
Email Subscribed	User subscribes to an email list (newsletter, product alert, etc.)
Login	User authenticates

Interaction Events

Track click interactions and engagement across the website.

Event	Description
Click	Any tracked click interaction (buttons, links, downloads, shares, videos)
Click to Phone	Click on phone number link
Click to WhatsApp	Click on WhatsApp link
Click to Email	Click on email address link

SPA Events

For Single Page Applications where URL changes don't trigger automatic page loads.

Event	Description
Page Viewed	SPA route change

Quick Start

Start with the two highest-impact events and expand from there:

window.reshape = window.reshape || [];

// 1. Track product views
reshape.push({
  "event": {
    "name": "product_viewed",
    "value": 249.99,
    "currency": "USD"
  },
  "products": [
    {
      "id": "prod_abc123",
      "name": "Example Product Name",
      "price_base": 249.99,
      "price": 249.99,
      "tax_included": true,
      "tax_percent": 19,
      "quantity": 1
    }
  ]
});

// 2. Track purchases
reshape.push({
  "event": {
    "name": "checkout_completed",
    "value": 299.99,
    "currency": "USD",
    "id": "ord_abc123"
  },
  "products": [
    {
      "id": "prod_abc123",
      "name": "Example Product Name",
      "price_base": 249.99,
      "price": 249.99,
      "tax_included": true,
      "tax_percent": 19,
      "quantity": 1
    }
  ],
  "shipping": [
    {
      "name": "Standard Shipping",
      "value": 15.99,
      "type": "standard"
    }
  ],
  "payments": [
    {
      "name": "Credit Card",
      "value": 299.99,
      "type": "card"
    }
  ],
  "user": {
    "email": "[email protected]"
  }
});

For complete field reference and all available properties, see the Objects documentation.