cPanel DNS Configuration
For shared hosting providers using cPanel: HostGator, Bluehost, SiteGround, and others.
Configuration Steps
1. Access Zone Editor
Login to cPanel → find "Zone Editor" in the Domains section → click "Manage" for your domain.
2. Create Both CNAME Records
Click "Add Record" and add both:
Enter your domain and everything below is written with it.
| Type | Name | Target | TTL |
|---|---|---|---|
| CNAME | dre2.YOUR_DOMAIN.TLD. | app.datareshape.net | 14400 |
| CNAME | _acme-challenge.dre2.YOUR_DOMAIN.TLD. | dre2.YOUR_DOMAIN.TLD.5c7e7c9aba529dca.dcv.cloudflare.com | 14400 |
The first record routes the tracking requests. The second one lets the SSL certificate issue and renew on its own.
cPanel Format
cPanel typically requires the full subdomain with a trailing dot (e.g. dre2.YOUR_DOMAIN.TLD.). Some cPanel versions auto-complete this.
Troubleshooting
| Issue | Solution |
|---|---|
| Cannot find Zone Editor | Search "DNS" or "Zone" in cPanel. Contact hosting provider if not available |
| Permission denied | Contact hosting provider to request DNS modification permissions |
| Records disappear after saving | Check for conflicting records. Try with/without trailing dot |
| Invalid format error | Try short format (dre2) vs full format (dre2.YOUR_DOMAIN.TLD.) |
Next Steps
Contact the DATA Reshape team at [email protected] to confirm setup completion.