Cloudflare DNS Configuration
Cloudflare requires specific proxy settings for DATA Reshape to work. Both CNAME records must use DNS only (gray cloud).
Cloudflare's proxy (orange cloud) must be disabled for your tracking subdomain. The orange cloud interferes with SSL certificate provisioning and tracking functionality.
Configuration Steps
1. Access Cloudflare DNS
Log into Cloudflare Dashboard → select your domain → DNS in the left sidebar.
2. Create Both CNAME Records
Click "Add record" and add both:
Enter your domain and everything below is written with it.
| Type | Name | Target | Proxy | TTL |
|---|---|---|---|---|
| CNAME | dre2 | app.datareshape.net | DNS only | Auto |
| CNAME | _acme-challenge.dre2 | dre2.YOUR_DOMAIN.TLD.5c7e7c9aba529dca.dcv.cloudflare.com | DNS only | Auto |
The first record routes the tracking requests. The second one lets the SSL certificate issue and renew on its own. Some providers want the full name instead of the short one — dre2.YOUR_DOMAIN.TLD rather than dre2; try the short form first.
Troubleshooting
| Issue | Solution |
|---|---|
| Tracking failures, timeout errors | Check proxy status — click orange cloud to turn it gray |
| SSL certificate errors | Verify both CNAME records exist. Wait 24-48h for provisioning |
| CNAME not resolving | Check record names and targets are exactly correct |
| Intermittent tracking failures | Verify gray cloud. Check Cloudflare security rules and rate limiting |
Next Steps
Contact the DATA Reshape team at [email protected] to confirm setup completion.